Manage, monitor, handle, escalate, follow up, report and analyze all guests related tasks in real time with full connectivity to hotel PMS.
This is a conceptual breakthrough in the management and monitoring of guest service.
Enables service providers to improve guest service, to work smarter and more efficiently. Also provides management with tools and statistics to measure the quality of service delivered
Benefits
Maximises guest satisfaction by improving service quality.
Improves staff communications and increases efficiency.
System constantly reminds users of service requests not yet delivered.
Allows for improvements to be made in future service based on learning lessons from historical information.
Provides a platform for delivery of common service standards across a number of hotels.
Features
Main LogBook Repository
A one hub to manage all GSC (Guest Service Centre)
and Internal JO’s (Job Orders) tasks desktops and and smartphones for all the departments
Fully PMS connected – Real time plus night audit
synchronization to hotel PMS
Rules Driven Alert platform – Verifying every guest task is delivered, escalated and handled flawlessly
Business Intelligence – Monitor and provide Managerial
Business Processes for smart decision making
Records and tracks service requests made by guests
Automatically allocates assignments to members of staff
Tracks service requests to completion – requests cannot be lost or forgotten
Constantly synchronises information provided to staff on handheld devices
Escalates overdue service requests in real time
Provides statistics of all service requests opened
“What matters is that time and attention has been paid to the details beyond what’s strictly necessary to keep you warm and dry”
John Speranza, Tablet web magazine editor-in-chief