This is a tool aimed for use by duty managers. It allows easy recording and analysis of all information received relevant to duty managers, concerning events during their shift.
Benefits
Replaces the “black book” in an easy, efficient and
user-friendly way.
All matters that are not resolved within the shift are
easily handed over to the next shift.
Provides a database of all events and compensations for
future analysis.
Can be used to improve service to guests.
Features
A record of events that occur during duty manager shift.
Search and analysis function to investigate specific issues.
Standard report for morning meeting to advise on all events.
Unresolved items can be handed over to the next shift.
“What matters is that time and attention has been paid to the details beyond what’s strictly necessary to keep you warm and dry”
John Speranza, Tablet web magazine editor-in-chief