What's New in SmartButler® version 5.30?

Version 5.30x includes some significant developments since the previous version.

LogBook

Reports

Messaging

Interface (PMS & Micros)

FeedBack

LogBook

  • Popup windows for urgent calls – popup windows now appear on the screen in a more discrete fashion while still clearly attracting the user's attention. Each user can personalize his/her own parameters which affect the way and the time that the urgent warning window appears. When a user builds a personal profile which will overwrite the generic profile, a new indication icon appears in the Users & Permissions table.

  • Automated guest letter – a new capability has been added to automatically allow a letter to be printed out confirming that a service has been provided. SmartButler® uses MS Word's merging capabilities, to produce a personalized letter which can include the guest name, room number, request details and time that the service was provided. The letter is produced only if the operator chooses this option at the time that the call ticket is closed. It can be used mainly during late evening hours or when guest does not respond to the follow-up call.

  • "Server Time" option – a new option has been implemented to automatically synchronise all the clock times of SmartButler® workstations with the SmartButler® server. This ensures an absolute coordination of the countdown clock, and the times at which messages are sent and received.

  • Windows 7 compatibility - SmartButler® (SQL version only) is now compatibility with Windows 7. This insures seamless operation of SmartButler® on workstations running Windows 7.

Reports 

  • A new ability to generate report filtered by selected services belonging to different providers. So far selecting specific services was restricted only to the "parent" provider.

  • Service names shown on reports are now automatically printed in the user's preferred language. This also applies to graphical reports.

  • Fonts and character sizes can now be selected for each report.

  • When saving reports in a PDF format, the size of the PDF file is now significantly reduced.

  • Local language reports can now be saved as PDF files.

Messaging 

  • Guest title now appears at the beginning string of guest name. This does not prevent the ability to search for a guest by his family name in the PMS Data screen.

  • JAVA user interface is now available in French and Russian in addition to other languages already available (English, Italian, Czech, German, Spanish, Hebrew and Turkish).

Interface (PMS & Micros) 

  • A new trigger is available upon guest change. This enables automatic tickets to be created for special services associated with the move of a guest from one room to another.

  • New information received from Fidelio PMS. SmartButler® now additional receives information from Fidelio if a guest is categorized as a "Cash Guest". This may result in guests being denied services that require additional payment. 

  • A new interface to Micros - The new interface to Micros sends SmartButler® details of room service orders placed and recorded in Micros. This allows SmartButler® to open a call ticket for this room service order to time the delivery of the order, and to facilitate escalation messages and follow-up on the delivery of the order. The real strength of this interface is the fact that there is no need to change the existing process in the hotel for taking and recording of room service orders.

FeedBack 

  • The FeedBack questionnaire has been expanded to increase the number of number of possible choices in the answer to 10.

  • The maximum length of the question has been increased. Although the entire question may not be shown on screen, a screen tooltip allows the full text to be shown on the screen if required.

  • A new method of scrolling up and down the Feedback questionnaire form has been introduced, which does not require the use of a mouse.

     

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What's New in SmartButler® version 5.20?

Version 5.20x includes some significant developments since the previous version.

SmartButler®

Reports

Messaging

SmartPM

MS-SQL Database Platform

SmartButler®

  • Business Time – when the system is set to business mode, a ticket's duration time is calculated according to your site's business hours as opposed to actual time elapsed. Business hours can be defined by each customer.

  • Time Left modification for business hours - when business time flag is set to on, the time left is calculated according to your sites' business hours. For example, where a service is to be provided within 8 working hours and the time created is 4:30pm, if office hours are 9:00am-5:00pm then the time left shown at 8:00am on the following morning will be 7:30 hours.

  • Urgent pop up window – has been modified to bring the operators’ urgent attention to additional issues. Added to the previous pop-up which was activated when calls tickets had not been closed by a pre-determined time, the window now also pops up to indicate that runners have not responded messages for newly opened services and to prompt the operators to make the follow-up call after the service has been delivered. In the case of each pop-up, action is required by the operators. All pop-up windows can be customised to reflect the user’s personal preferences.

  • Service Category table was added allowing the possibility of linking seemingly unrelated services by assigning them to Service Categories. This is particularly useful for reporting purposes (See also reports below).

  • An enhanced personalized preference system is introduced to allow different users to have different user profiles in terms of grid display and urgent pop up window.

  • Remote cellular checkout – a new option allowing any registered guest providing his cellular phone number upon check-in, to check out on his departure date (subject to a zero balance) via sending "CO xxxx" (where xxxx represents his room number)

  • A new room and group filtering mechanism was added to "Guest In" trigger. It allows more flexibility in choosing which group members and which rooms will activate the trigger.

Reports 

  • Remarks Only Switch – to allow the printing of only those tickets which have had remarks added.

  • Guest Details – an option allowing a report which includes each guest's basic details (such as arrival/departure dates, VIP etc) with each ticket on the report.

  • A new "Category" layout – to produce a report sorted by Service Category (see above for explanation about Service Categories).

  • Show Flags option – when checked the report shall include flag names associated with each printed ticket.

  • Ability to print a pie graph of accumulated timers analysis. This is an excellent tool for showing the time taken for each different action within the delivery of each service call, or groups of calls.

Messaging 

  • New e-mailing messaging system using your own SMTP server allows the sending of e-mails in conjunction with, or instead of SMSs. The system is based on pre-defined e-mail templates to send emails in the chosen language spoken by user, and is triggered by changes in ticket status.

  • New interface tab to include Philips/Nec DECT phones to messaging system.

  • New "tokens" can now be inserted into the automatic message body. A token is a tiny string with a changeable value embedded automatically into a longer string by the system. You can configure and manipulate your messaging strings by "planting" tokens such as created time, provision time, ticket's status etc.

  • SMS log for history shelf's tickets is now available.

  • SMS log can be now viewed in different categories.

  • Where an escalation SMS is sent, the reason for the escalation can be now introduced into the message sent to the escalator.

SmartPM 

  • A new Employees Table has been added to allow easy association of employee name to any selected profession. This allows picking an employee name from a drop-down list when closing a task. This eliminates the need to remember employees' names working in each department. It also avoids misspellings and allows for more accurate reports.

  • Better sorting view of tasks both for calls that are open as well as those that have been completed.

  • Adding barcode stamp to tabular reports.
     

MS-SQL Database Platform

SmartButler® now comes with an embedded ADO component allowing existing customers to migrate from a local propriety database to MS-SQL Express, which has a free license. The new platform reduces the number of layers involved in posting and retrieving shared data, hence allowing faster data transmission, compatibility with newer versions of Windows and more stable data hosting. The SQL platform also no longer needs to use a remote shared drive, hence allowing more remote workstations to use the system over a fast TCP/IP platform. The combination of SQL and a server operating system enables the concurrent running of clients accessing SmartButler® in the "classic" way, as well as remote users accessing via a standard web browser. Although the remote web access is still restricted in terms of its feature set, it does allow users to view and update the status of their own call tickets.

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What's New in SmartButler® version 5.10?

Version 5.10x includes some significant developments since the previous version.

Proactive Guest Management (PAGM)

SmartMobile

SmartButler® MultiSite

Interface to OnQ

SMS Messaging

LogBook and Event Form

Reports

Increased System Security and Stability

Proactive Guest Management (PAGM)

PAGM has been added to SmartButler® to enable a hotel to be more proactive in the management of guest satisfaction. Using this tool, hotels can create triggers to contact guests a predefined amount of time after their arrival to ascertain their level of satisfaction and solve any problems or complaints. Since the ideal time to contact guests may be affected by guest type and length of stay, increased flexibility has been added to the trigger function to enable you to target each guest in the optimal manner:

  • You can define different PAGM events for guest stays of varying lengths. For example, you may want to define one PAGM event for guests with longer stays and a different PAGM event, scheduled closer to check-in time, for guests who have shorter stays.

  • You can define a non-relative time that a trigger should go off (e.g. 9:00 AM). This enables you to schedule the contacts with guests for a time when you have more manpower available.

  • If you want to contact a guest several times over the course of his/her stay, you can have the system reinitiate an event every certain number of days.

  • New option enables you to automatically close a PAGM event when a guest checks out of the hotel. By filtering out events which can no longer be closed, the system enables you to focus on those that need your attention.

SmartMobile 

SmartMobile, a new Java application, enables you to easily reply to SMSs on your mobile phone, without complicated navigation through various menus. With the click of one button, you can now view an event ticket's details and update the event status.

SmartButler® MultiSite 

Using SmartButler® MultiSite, you can save money and manpower by using one call centre for a hotel cluster in your chain.

  • You can define different user permissions in different sites.

Interface to OnQ 

A new PMS interface has been developed. SmartButler® can now interface with Fidelio, Opera and OnQ. The OnQ interface has been authorised and is fully operational.

SMS Messaging 

  • TreeView:
     New screen from which you can view your current day and time's SMS coverage. This view gives you quick access to a list of all the runners and escalators who are on call at that moment, and enables you to modify the Active status of an SMS recipient. If, for example, an SMS recipient is late to work or takes an unscheduled break, you can easily change the recipient's status to inactive, and then back to active upon the recipient's return. No other modifications to an SMS recipient's records are possible from this screen to prevent inadvertent or incorrect changes from being made.

  • Weekends and Holidays:
         You can now easily define in the system different SMS coverage rules for your particular organization's holidays. Once a certain day in the current week has been defined in the system as a holiday with different SMS coverage rules, the SMS TreeView and SMS Control Panel automatically redirect you to the day of the week whose SMS coverage rules the holiday follows.

  • Runners and Escalators:

    • Two new means of escalating event tickets are now available: upon SMS sending failure and upon a runner's failure to send notification of receipt of the call. This enables you to deal with and prevent potential event failure early on in the process.

    • You can create a rotation between specific SMS recipients. Before escalating an event upon SMS failure, the system will first attempt notification of each of the SMS recipients defined in a rotation.

    • New feature enables you to define a group of specific runners and escalators to whom manual SMS messages can be sent. This makes it easier to send messages to these recipients and ensures that no recipient is accidentally left unchecked.

    • If you want to reduce the number of SMS messages, you can define specific sources (who, for example, have lower priority in your organization) whose calls should not generate the sending of an SMS. The events they opened will, of course, still appear in the LogBook. 

    • Information regarding the initiator (guest or employee) of an event ticket is now available in the SMS message sent to a runner.

    • SMS message sent upon escalation now includes a description of the reason for escalation.

  • SMS Interfaces:

    • You can now easily see, in the SMS Control Panel, which days have identical SMS coverage for a selected provider.

    • A new option in the SMS Control Panel enables you to hide the bar graph displaying overall coverage, to save system resources and speed up loading of the time scales.

    • A new view in SMS Log is available that displays changes made to a phone's active status from the SMS TreeView.

  • SMS to Guests Upon Check-in:
    You can automatically send SMS messages to any predefined subset of guests upon check-in. If the necessary languages and messages are defined in the system, each guest will receive an SMS messages in his/her native tongue. This feature can be easily used

LogBook and Event Form 

  • New warning in Links tab when a "Warning" close method was used in another event ticket opened by the same customer. This alerts you to take particular precaution in dealing with this customer.

  • New link from Links tab enables you to print a log report for a specific guest without having to close the event ticket.

  • New remarks dictionary enables you to enter commonly used remarks without retyping them anew each time.

  • Note included in Remarks tab when an event ticket is closed automatically upon a guest's checkout.

  • For future events, the LogBook now displays the actual time remaining until the service will be initiated, as well as the amount of time the first component of the delivery process should take.

  • You can now easily rearrange a table's columns to make it easier for you to view information and work within the table. Each user can configure according to his/her personal preferences.

Reports 

  • New Guest Report option in Reports menu. This report option makes it easier than ever to generate a chronological log report for a selected guest, by eliminating the need to manually enter a guest's name into the general Log Report.

  • The Log Report now indicates which events were created as future events, and includes the actual time these events were created.

  • New options in Log Report enable you to generate a report for the precise time range and sites that you require.

Increased System Security and Stability 

  • You can ensure that users periodically change their passwords by defining every how many days, users are required to change their passwords.

  • User passwords can now be up to ten characters long to offer users greater flexibility in creating convenient passwords.

  • Initial login screen now displays for 40 seconds to give users longer to log in before application closes.

  • SmartButler® now offers you greater flexibility in defining a deadline for performance of file recovery. 

  • New logoff option enables you to lock your workstation and prevent unauthorized tampering, without needing to close SmartButler® entirely.

  • Any attempt to log in to the system with an incorrect password now automatically logs off the previous user.

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What's New in SmartButler® version 5.00?

Version 5.0x includes some significant developments since the previous version. Not only are there new features and improvements, the user interface has a completely new look and feel.

Generic Changes

SmartButler®

SmartFeedback

Reports

Generic Changes

  • The system has a new graphical user interface. All menus and tables have new icons and colors with an entirely new look and feel. The colors of the screens (aside from the main menu screen) can be changed according to personal taste.
  • New information window during launch phase..
  • System utilizes less resources during operation.
  • Window can be minimized.
  • Bug fixes.

Interfaces

  • Messaging Interface
    • SmartButler® and SmartFeedback are capable of running on a terminal server.
    • New progress windows with friendlier interface make it easier to follow different activities in the programs..
    • Window size adjustments are saved by the system for next session.
  • PMS Interface
    • More guest details available from full call ticket.
    • Possibility to overwrite guest details from full call ticket according to user's permissions.
    • Ability to identify and manipulate Club Level field to integrate it with VIP Status.

SmartButler®

  • LogBook
    • New speed Event Creator for faster input of call ticket information and easier working environment.
    • Detailed full ticket design changed using different tabs for different information types. More information added in the ticket including a links tab giving a list of other call tickets for same guest during current stay.
    • New search box added to enable filtering of calls containing requested text in remarks field.
    • New permission added to allow (or deny) a user the right to change the remarks field in a call ticket.
    • New permission added to allow (or deny) a user the right to manage SMS Control Panel.
    • Event status lights have been added for Visit and Close options. Terminology changed.
    • Each user can personalize the LogBook screen with services either in English or in the chosen local language.
    • LogBook grid now contains column for Representative.
    • In the To Do column, closed tickets show the manner in which the call ticket was closed.
    • In the full call ticket, a new Links tab has been added that shows the other call tickets opened for the same guest during the current stay at the hotel.
    • A new In-House Guest Management feature has been added that generates automatic call tickets for the purpose of initiating calls to guests. The call ticket provides the opportunity to record particular guest responses, to rate the overall response of the guest and to generate follow-up call tickets where required. 
  • Tables
    • Users and Permissions table now allows for permissions of one use to be pasted to another user.
    • New Close Method table has been added to allow users to add and edit Close Types. Certain Close Types can now automatically open a follow-up call where required.
    • In the Initiators table, it is now possible to limit the way in which the call is closed to pre-defined Close Types. 
  • Messaging
    • Algorithm added for the distribution of calls via messaging to runners in the same department according to who the system's knowledge of who should be available to take the next call.
    • The screen size of the SMS log is retained for next use.
    • Text of SMS message sent to runner contains guest name and guest title (where applicable) and the action (to visit, to close etc.).
    • Manual SMS message form redesigned and has added ability to filter recipients.
SmartFeedback

  • Button added to remove all ratings from questionnaire form.
  • Button added to rate all questions with the same rating.

Reports

  • When extracting a report of "Open Only " calls, these calls are sorted on the report in order of time left to deliver the service.
  • Reports by Service will be printed in English or local language according to the pre-defined personal preference of the user.
  • Job Orders from Internal Calls Feature can now be saved in PDF format.
  • In service report, a new option to get all hotel services are listed alphabetically.

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What's New in SmartButler® version 4.50?

Please review the following in order to learn about the broad range of new features that were added to the system in order to enable the user to exploit its full potential as well as providing new uses. Below is a summary list displaying these enhancements.

SmartButler®

SmartButler & SmartFeedback

SmartButler®

  • SMS Interface - It is now possible for runners to add new events to the LogBook by sending a SMS message from their mobile device.
  • LogBook - For services that include visit time, changing the service status to Working will also close the Visit time and start the stopper on the Close time..
  • Event Ticket
    • Play sound - new option in the event ticket makes it possible to play the recorded sound of the customer and service entered in the ticket.
    • Modification of an event ticket will lead to several changes aimed to prevent confusion during service delivery.
  • Reports
    • Customer name appears in the report in addition to former service request information.
    • New filter - create report by Guest Name
    • New filter - create report containing services with specific Close Method.

SmartButler® & SmartFeedback

  • Fidelio Interface - It is now possible for runners to add new events to the LogBook by sending a SMS message from their mobile device.
  • Bar Graph - A new option allows you to cancel the process of building the graph. This is especially helpful when analyzing a large database that demands time to process..
  • Miscellaneous
    • SmartButler® and SmartFeedback are capable of running on a terminal server.
    • New progress windows with friendlier interface make it easier to follow different activities in the programs..
    • Window size adjustments are saved by the system for next session.

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What's New in SmartButler® version 4.40?

This suite offers a broad range of new features that were added to the system in order to enable the user to exploit its full potential as well as providing new uses. Below is a summary list displaying these enhancements.

SmartButler®

SmartFeedback

SmartButler®

  • Reports - New Stop button allows the user to halt the process of building a report
  • Tables - Find button - allows you to locate the first record of a kind according to different criteria.
  • Graphs - Uniform colors for all pie charts and bar graphs.
  • Tables
    • New Triggers
      • Before Guest C/Out - it is possible to create an automatic event for a service you would like to provide the guest before departure.
      • Communications IF - this trigger will create an automatic event if the interface with a third party application has been disconnected.
    • Active checkbox - use this checkbox to activate or deactivate a trigger.
  • Reports . Export to Excel - new option to save a report in Excel format for further analysis of report data.
  • Preferences. SMS tab - new "Guest Name" token for the SMS message sent on new event.
  • SMS Interface
    • New SMS icon in the LogBook signaling that the last SMS from the runner has been received successfully.
    • New MO (Mobile Originated) message that indicates that the visit task has been completed by the runner.
    • SMS Control Panel - new screen to manage the SMS recipients in the site.
    • Event status will change automatically from Received to Notified when SMS is sent from SmartButler® to the runner.
  • LogBook. Highlight Same Customer - new option in LogBook makes it possible to highlight all the events related to the same customer..
  • Event Timers
    • Breakdown of status times per individual event ticket.
    • Pie graph of timer analysis per individual event ticket.
    • Pie chart and bar graphs of timer analysis.
  • Bug fixes.

SmartFeedback

  • Feedback Event - new Flag option in Comments tab. It is now possible to attach a flag to a comment and create reports according to flagged comments.

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What's New in SmartButler® version 4.30?

This suite offers a broad range of new features that were added to the system in order to enable the user to exploit its full potential as well as providing new uses. Below is a summary list displaying these enhancements.

SmartButler®

SmartFeedback

SmartButler®

  • Users Window
    • Only an authorized Supervisor user or the server can end the working session of a different workstation.
    • The ended workstation will receive a warning message shortly before SmartButler® shuts down.
    • A new IP field displays the IP address of the workstation.
  • Tables. Users and Permissions table - two new permissions, Recovery and Edit Event Status.
  • Server
    • Configuration - New option to write log on screen.
    • A workstation defined as a server is now restricted in use.
  • Tables
    • Occupancy - new table for input of monthly occupancy data.
    • Triggers - Time and VIP restriction for creating automatic Event Tickets on Guest In trigger.
  • Reports. Print Options - new dropdown menu allows the user to print a graphical report according to the bar and pie graph criteria.
  • Preferences. SMS tab - new "Guest Name" token for the SMS message sent on new event.
  • LogBook
    • Additional bar graph display - bar graph now displays information according to most popular service and representative. In addition, it is possible to normalize the monthly graph display according to occupancy information.
    • SMS on Retroactive and Future Events.
    • The SMS on New event is enabled only for SuperUsers and Supervisors.
    • New option to maximize the LogBook grid and graphs.
  • Event form
    • When an Event Form is reinitiated and the times are deleted, the event status is reverted to the one preceding the Provided status.
    • Multi Service - it is possible to add several services in the same Event Form.
  • SMS Log - New Last Update field.
  • Bug fixes.

SmartFeedback

  • Tables - Questionnaire - it is possible to add separate headers and footers to each questionnaire type..

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What's New in SmartButler® version 4.20?

This suite offers a broad range of new features that were added to the system in order to enable the user to exploit its full potential as well as providing new uses. Below is a summary list displaying these enhancements.

SmartButler®

SmartFeedback

SmartButler®

  • Help Topics - SmartButler® now contains an online help guide which is accessible from anywhere in the system by pressing F1 on the keyboard.
  • Sorting of tables - change the order of a table by clicking the column header you would like to sort by.
  • Internet registration - all prospective customers can now register via the internet for use of the system for a limited period. When an unregistered user enters SmartButler® it is possible to activate the system by login information obtained from JAYBEE.

  • Alerts – the Guest Service Agent is notified by the system when an identical request comes from the same customer for the second time within a pre-defined period of time.
  • Flags - allows unrelated services to be linked together for analysis e.g. flag all services that require stock items for the purposes of stock monitoring.
  • Triggers - this feature allows SmartButler® to automatically add events to the LogBook when triggered by a Fidelio event e.g. a “Clean Room” ticket can be opened automatically when the guest checks out of the room.
  • Tabless
    • Services - Hot Close feature allows for a call to be closed immediately the service is provided without requiring confirmation with the guest.
    • Runners and Escalation - new columns allow you to allocate a specific range of rooms to be assigned to a particular runner, define permissions for MO messaging and specify a unique employee ID for PBX use.
  • Reports
    • Layout - new option to request a report sorted by representatives.
    • Parameter multi selection - the selection options are more flexible and make it possible to generate more customized reports.
  • Preferences

    • PBX tab - enable the PBX interface with your SmartButler® in order to accomplish faster service.

    • Feedback tab - set rules for building your questionnaire form.
  • Configuration - New call alert. SmartButler® can inform you when a new record is added to LogBook even when your screen is minimized.
  • LogBook
    • Current customer - grid representation of all events connected to the selected customer.
    • Highlight same service - all services identical to the selected one in the grid will be highlighted.
    • Multiple providers - grid representation of all events connected to the selected provider or providers.
    • Future events - a new option in the retroactive mode allows you to open an event for provision in the future.
  • Event form Status - change the status of an event from within the form, not only from the LogBook.
  • Bug fixes

SmartFeedback

  • Tables
    • Questionnaire - dynamically design the feedback form.
    • Comments - record guests' free text remarks and use them in your feedback statistics.
  • Feedback grid
    • Comments column - this column displays the number of comments added to the standard feedback form. In brackets and colored red, is the number of negative comments.
    • Quest. Rating column - this column displays the number of questions filled in the form ..
      • In brackets is the overall grade calculated from the form.
      • Sorting the grid according to Rating marks makes it possible to easily determine the best and worst ratings, inspect low graded forms and get a general idea of guest satisfaction.
    • Sorting method according to Bad Comment.
  • Feedback form. Follow up tab - use this tab to document all follow up regarding guest feedback.
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What's New in SmartButler® version 4.12?

The new version of SmartButler®  is a combination of JAYBEE's two key applications - SmartButler® and SmartFeedback. This suite offers a broad range of new features that were added to the system in order to enable the user to exploit its full potential as well as providing new uses. Below is a summary list displaying these enhancements.

SmartButler®

SmartFeedback

SmartButler®

  • SMS interface: It is now possible to use an external SMS server such as a cellular phone or a cellular modem that will function as a gateway for all messages sent and received by the system. Additional enhancements aimed to assist the user include a new column in the LogBook that presents the status of the SMS sent from the system and an option allowing for SMS messages to be automatically sent upon new event- defined in the LogBook. In the Preferences table a new SMS tab offers options such as an automatic confirmation message to the runner upon change of status and formatting of SMS message. In the  Services table the name of each service can be entered in the local language of the user and used as the content of the SMS to the recipient.
  • PBX interface: This new feature offers several unique options. SmartButler® can now be updated remotely from an in-house or external telephone. The PBX interface also allows for the automatic opening of an event ticket via a pop-up screen that already contains details such as the caller's room number. In addition, this technology has the ability to open tickets for certain departments even if their calls are not directly routed through the Guest Service Centre.
  • Reports: A new option 'Descending order' presents information in order of popularity by showing the most at the top of the list and the least at the bottom. A new bar graph is also now available from within the reports.
  • LogBook functionalities: It is now possible while working in the LogBook to view bar graphs that display data according to three different criteria - Hourly (data presentation according to hours of the day), Weekly (data presentation summarizing the defined date range into seven days of the week) and Daily (in the defined date range each day is presented separately according to the total number of requests and percent of failure on that specific day).
  • Configuration options: A new Server tab has been added to the Configuration table. This tab offers an option that allows SmartButler® to perform an internal operation called 'TimeOut' which contributes to the stability of the system. During this operation it is possible for the system to restart, thus preventing deadlock situations in which one station prevents another from working. This tab also offers a Time synchronization option in which each station can verify its own clock with that of the database server.
  • Generic modifications: It is now possible to send SmartButler®'s database from within the system. A new option packages the database and sends it as an attachment via the user's mail client. Another way of transferring the database to JAYBEE's support team is via an automatic FTP upload. Another feature greatly improving support is the utilization of Eureka log files that capture system errors accurately thus assisting JAYBEE's support team in providing quick and efficient solutions.
  • Bug fixes

SmartFeedback

  • Questionnaire table: New features that greatly enhance SmartFeedback are available from within this table. Automatic questionnaire emailing to guests who checked out can be configured and formatted through this table. SmartFeedback is now capable of handling several types of questionnaires, predefined in this table. In addition, a new category 'Marks' defines whether a specific question will or will not be included in the statistics derived from the questionnaire responses. 
  • Feedback table: The main table of this system now offers more details from questionnaire responses. Manner of calculation, number of questions in questionnaire and total number of responses is displayed online.
  • Reports: SmartFeedback is now capable of generating a wide range of reports, greatly assisting the site's ability to draw conclusions.

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