SmartButler^® Duty Manager

SmartButler^® Duty Manager is a tool aimed for use by duty managers that allows easy recording and analysis of all information received relevant to duty mangers concerning events during their shift.

Features:

• Uses a system of call tickets whereby the duty manager will open a call ticket for each event that requires recording.

• Demands that the duty manager closes the call ticket once the event has been attended to.  Pre-determined methods of closing call tickets can be defined.

• Call tickets that are not closed during the course of the shift will be retained as pending for the next shift.  The next duty manager will be required to attend to pending events as well as new ones opened.

• Has a standard format to allow the printing out of a report of duty manager events for the morning meeting.

• Has sophisticated graphs and reports to allow analysis for trends of certain events or recurring problems in the hotel.

• Can be interfaced to other JAYBEE systems to allow duty manager calls to be transferred from other systems to SmartButler^® Duty Manager.

Benefits:

• Provides an efficient and easy framework to manger all duty manager calls and events.

• Uses JAYBEE’s standard easy-to-use screens for quick data entry.

• Ensures that events not closed during the shift are transferred to the responsibility of the next shift.

• Provides easy morning meeting report.

• Allows issues to be transferred to the attention of the duty manager from other JAYBEE systems.

• Graphs and reports enable analysis of duty manager events in many different ways.