SmartButler^® FeedBack

Fact sheet | Features | Benefits | Interfaces | What's new in version 5.30x | Presentation | Recommended reports

SmartButler^® FeedBack, the complete feedback system, provides easy and effective monitoring of feedback from your guests. SmartButler^® FeedBack is a tool that allows you to record valuable feedback received from guests. It enables analysis of this feedback in order to provide statistics that identify the source of good and bad service in your organization. This, in turn, provides the platform to improve on weak areas of service, and to recognize areas of superior service.

Features:

• Input of your existing customer questionnaire or questionnaires into SmartButler^® FeedBack for recording responses from customers.
• Allocation responsibility for each area addressed on the form to specific departments responsible within you organization.
• Easy input of customer responses into the system.
• On-line analysis of results of customer responses. Helpful statistics and graphs assist in getting a good understanding of customer responses.
• Ability to record customer comments in addition to questionnaire responses.
• For hotel customers, can be interfaced to the Fidelio Property Management System.
• Can send email containing customer questionnaire to chosen customers. Responses are automatically entered into the system's data store. 
• Easy installation and setup.
• Has the ability to use Oracle SQL database.

Benefits:

• Simple and fast setup - the implementation and initial setup of the SmartButler^® FeedBack system is simple and quick to achieve.
• Easy input of data into the system - the data received from guests does not have to be modified in order to fit the system since SmartButler^® FeedBack's input form can be adjusted according to be the same as the hotel's existing form.
• System can handle more than one questionnaire - SmartButler^® FeedBack is capable of holding and analyzing several different questionnaires. These questionnaires can relate to different areas of the hotel (restaurants etc.), or can be directed at different target groups (employees, management or others), thus functioning as the single database of the organization.
• Capture customer comments in addition to responses to customer questionnaires - in cases where the standard questionnaire does not include aspects raised by guests it is possible to add them as separate free text comments that will still be included in feedback analysis.
• Results presented in an attractive, easy-to-understand manner - in order for the analysis to be made useful as soon as possible it is presented in a simple yet detailed manner. It is possible to view information for the hotel as a whole, by department or by outlet. This allows hotel management to gain a rapid picture of the guests' impressions at all levels of detail.
• Allocates responsibilities to specific department responsible - all data is analyzed and targeted at those responsible, allowing  distinction between successful and less successful departments and/or services.
• Ability to email customer questionnaire to customers for completion - since customers may not be available to respond to the organization's questionnaire during their stay, it is possible to automatically mail the questionnaire to them for completion and return when most convenient.