SmartButler^® LogBook

SmartButler^® LogBook, the complete service management system, is a conceptual breakthrough in the management and monitoring of guest service. SmartButler^® LogBook enables service providers to improve guest service, to work smarter and more efficiently and to improve internal organization.  It also provides management with tools and statistics to measure the quality of service delivered.

Features:

• A central agent receives call, routes service request to the appropriate department, and verifies that the call ends in client satisfaction.
• Allows the organization to set service goals and standards; generates alerts when standards are not being met.
• Query generator allows you to design reports with any custom cross section, sorting, and filtering. Results can be displayed as frequency graphs (histograms).
• Can be interfaced to the PMS Property Management System.
• Has a feature that allows the hotel to make contact with guests via email and SMS for marketing purposes.
• Multi-user implementation runs on any standard network. DOS and Windows version can run together on the same system.
• Easy installation and setup.
• Creates stand-alone database or imports existing client base from any external source.
• Has the ability to use Oracle SQL database.

Benefits:

• Attain a different class of service - SmartButler^® LogBook encourages first-class, efficient client service; encourages setting goals, limits, and standards-and sticking to them.
• Increase operational efficiency and motivation - detailed feedback identifies service departments that are successfully meeting goals and those that need improvements. Also reports recurring failures, allowing service department to take a different action that may permanently solve the problem.
• Match work force to service demand - reports and graphs allow you to see level of demand and service in any time slot. Provides all the data you need to adjust staff to meet level of demand.
• Detailed statistics allow you to anticipate service calls and take preventative measures.
• Guest Service Agent can intercept and deal with "quick hit" requests that can easily be resolved on-line (e.g. how to turn on equipment) without burdening the service department.
• Educates staff to provide first-class service - boosts staff morale and motivation; provides positive feedback to efficient workers and departments.