JAYBEE Systems, the developer of
the hotel Guest Service Centre Software - SmartButler® has announced
the launch of a new solution for the recording and analysis of guest
questionnaire responses as well as guest comments. SmartFeedback is
a sophisticated tool allowing easy recording and analysis of
feedback information received from guests during or after their stay
at the hotel.
SmartFeedback has been developed
using the same user interface that users of other JAYBEE products
have become accustomed to. It includes a number of unique features
including:
-
online analysis of all information entered into the
system
-
the ability to replicate the hotel's questionnaire
in the system for easy recording of information
-
the ability to record guest comments and complaints
as well as questionnaire responses
-
sophisticated reporting capabilities, including
departmental analysis
-
on-line bar charts, pie charts, printed reports and
the calculation of scores based upon guest responses
-
the ability to email a guest questionnaire to
checked-out guests for easy completion and analysis
Mr. Joseph Ron, JAYBEE's Managing
Director, said that SmartFeedback is the logical next step in
JAYBEE's development of tools to assist customer hotels in the
measurement of service delivered to guests. "This new solution will
further assist management in their quest to improve standards of
guest service", he said.
SmartFeedback is available for
purchase by existing customers as well as new customers. Please
contact JAYBEE for further information.
