SmartButler^®'s questionnaire was developed following a number of requests from existing hotel customers who require a tool to manage responses received from guests. JAYBEE developed a questionnaire that is linked to all tables that define the routine work that is possible to synchronize the entire hotel's activity with guests' satisfaction.

Today's standard of guest service motivates hotels to be more attentive to guest's comments. In most hotels a feedback form already exists. The questionnaire in SmartButler^® offers a large range of questions, however it can be easily customized to suit an existing form. The actual entering of the data is as simple for hotel management as it is for guests. All questions are answered by choosing one of four satisfactory options.

The automatic questionnaire is a new addition that allows your establishment to enter all feedback received from guests in an orderly way into the system. SmartButler^® provides three different ways to analyze the data entered into SmartButler^®. The first is a pie graph that displays analysis according to rating of questions, comments per provider and amount of comments received in the hotel. The second is a bar graph that displays trends and percent of success. The third is a questionnaire statistics that displays the number of guests who answered each question, percent of rating per question and percent of failure and success. All information displayed is available also in a range of reports.

Although the questionnaire is a predefined list of questions it is also possible to add other comments that guests found necessary to make. These comments are processed along with the basic questions.

For more information customers and potential customers should feel free to contact JAYBEE.
For more information about this, or any other JAYBEE products please contact JAYBEE on phone +972 2 561 1018.