The final release comes after the completion of a program of live site installations, each of which was overseen by representatives from Micros-Fidelio. At the conclusion of its review of the results of the program of installations, a representative of Micros-Fidelio commented that this new type of TCP/IP interface presented by JAYBEE was extremely easy to configure and to use on-site. The installation process lasts only  few hours!

Mr. Joseph Ron, JAYBEE's Managing Director, responded saying he was pleased to have completed this phase of the development of the interface, and to have gained the respect and approval of the Micros-Fidelio team at the same time. "We were pleasantly surprised at how few problems were encountered during the installations performed to date," he said. "I would like to thank Micros-Fidelio and the hotel sites where installations have taken place for their fantastic co-operation and professionalism," he added.

Advantages of Implementing the Fidelio Interface

The interface is based on TCP/IP protocol. This protocol, as opposed to the most common current protocols (such as RS232), is faster, more reliable and easier to modify in the future. Moreover, TCP/IP protocol removes the cost of acquiring additional hardware. As a software component only, it enables a quick simple hook-up locally on LAN or even WAN.
Examples of advantages of an interface with Fidelio are set out below. There are, of course, others that have not been mentioned here.
Please note that Fidelio only allows all third-party systems to receive guest details following check-in. No information regarding “due to check-in” is available.

1. Insertion of Guest Details in Call Record:
On opening a call record, when the guest service centre (GSC) operator enters the room number, SmartButler^® can automatically reflect the guest’s name, status, dates of arrival and departure and other details by pulling them down from Fidelio. This information (complete or partial) can be stored in the SmartButler^® call record for later reference if required.
The access to this information enables better service and control, allows the system to prioritise calls according to guest’s status and also to track repetitive calls more efficiently.

2. Ability to automatically open GSC call upon a Fidelio event:
Through the interface with Fidelio, GSC call records can automatically be generated by events in the Fidelio system such as check-in, check-out, room move or name change. A good example could be a call record being generated automatically the moment a VIP guest checks in order to ensure that the fruit, wine, water or champagne has been delivered to this VIP guest’s room. The manager of the hotel may also want to telephone certain guests soon after their check-in. A reminder to the manager could be automatically generated.
Similarly, calls could be automatically generated for housekeeping to make up rooms of guests who have checked in early or checked out late.
A checkout event could also generate a GSC call for “after-sales” marketing purposes.

3. Ability to charge of services provided through the GSC:
There are cases of guests calling the GSC for services that generate a charge to the guest’s bill. Examples could include Internet access services or after-hours services where the regular service provider may be off duty. In these instances, the GSC operator can generate, manually or automatically, a chargeable service associated with a printer slip from within SmartButler^®. The charge will appear on the guest’s room bill via the Fidelio Interface.

4. Operator can use SmartButler^® for Guest Look-up (and for backup purposes):
In the case of many current installations of SmartButler^®, the hotel operator is also responsible for the operation of the GSC. In this case, the operator has both SmartButler^® and Fidelio installed on their PC – SmartButler^® for the GSC and Fidelio for guest lookup - and has to switch between the two. On a complexed site, there is the need to use a separate Fidelio application for each site on the same station. SmartButler^®, through the Fidelio interface, now offers the capability of guest lookup. This means that, in most cases, there is no longer the necessity to switch to Fidelio installed on the operator’s PC. This will relieve the operator of the inconvenience of having to continually switch between a number of applications.

For more information customers and potential customers should feel free to contact JAYBEE.
For more information about this, or any other JAYBEE products please contact JAYBEE on phone +972 2 561 1018.