SmartButler^® is now capable of a two-way communication thanks to the implementation of an external SMS server that is independent of an internet connection. The new technology connects SmartButler^® to a regular handset that receives and sends all messages for the Guest Service Centre.

Some of the benefits offered by this feature include the use of a simple, inexpensive hand set instead of costly and complicated  equipment. In addition, no new infrastructure is required to utilize this kind of server. The most important benefit is that a two-way communication is possible between the GSC and the departments. It is possible for a representative of a department to edit or close event tickets, view status of a call and retrieve information from Fidelio Property Management System.

Following the first installation of this new feature, Mr. Joseph Ron, Managing Director of JAYBEE Systems said that "Our customers can now work with greater stability and flexibility and with very simple infrastructure".

The new feature is available to all existing customers of SmartButler^® with valid Support and Maintenance Agreements.

For more information customers and potential customers should feel free to contact JAYBEE.

For more information about this, or any other JAYBEE products please contact JAYBEE on phone +972 2 561 1018.