JAYBEE Systems, the developer of
the Guest Service Centre, SmartButler® has added a new feature to
SmartButler called Alerts. This feature offers two main uses.
The first one is to alert the Guest Service Agent when a guest
requests the same service a second time due to it not yet having
been provided. In this case, Alerts is designed to prevent the
opening of a second call ticket, and directs the Guest Service Agent
to the original ticket.
The second use of this feature is to monitor services requested by
the same customer more than once over a pre-determined period of
time. For example, if a guest in a room complained about a certain
problem and it was fixed, the system automatically highlights a
recurrence of the same problem in the same room within the defined
time period. The Alert warning is received by the Guest Service
Agent the moment the second call ticket is opened.
JAYBEE's Managing Director, Joseph Ron, said that this new feature
is another effort to continue to improve the service provided to the
customers. "We believe that it is important to try to identify
repetitive problems in real time to give a higher level of service
and this feature addresses this problem directly".
For more information about this, or any other JAYBEE products please
contact JAYBEE on phone +972 2 561 1018.
