September 2011

SmartButler^® can automatically print a confirmation letter to guests as soon as the required service has been delivered to create a more personal connection.

JAYBEE Systems, the developer of the hotel Guest Service Centre software SmartButler^®, has announced the addition of the “guest letter” feature to SmartButler^®. This means that a personalised letter can be forwarded to each guest following the delivery of the service to the guest. This can be particularly useful when a guest is not available to spoken to on a personal basis when his/her requested service has been delivered.

The wording of the guest letter can be customised by the hotel to suit its particular needs. In addition, dynamic information including the guest name and the requested service can automatically be inserted into the letter at the required places. This ensures that the letter is as personal as possible.

Once a printer has been selected for the printing of guest letters, the process of producing the letter is very simple. When closing the call ticket, the operator can choose a “guest letter” option to produce a letter in the predetermined format, and including all personalised aspects of the letter. The only outstanding action is simply to deliver the letter to the room to ensure that the guest will receive it upon his/her return to the room. Guest letter is also ideally suited for services that are ordered in the small hours of the morning, at which time it may not be appropriate to call back for confirmation.

Mr Joseph Ron, JAYBEE's Managing Director, said, “guest letter emphasizes the importance of returning to the guest after a service delivery is complete. There is no doubt that this enhances the guest’s perception of the quality of service received. Guest letter provides the hotel with an alternative method of carrying out this important step”.

For more information about this, or any other JAYBEE products, please contact JAYBEE on phone +972 2 561 1018 or via the website www.jaybee.com.