JAYBEE Systems, the developer of the hotel Guest Service Centre Software SmartButler^®, has announced the development of a new interface to the MICROS 9700 HMS system. The new interface provides information to SmartButler^® about room service orders entered into MICROS 9700 HMS, which allows SmartButler^® to automatically open room service call tickets.

The new development changes the way in which room service calls are timed and followed up at the hotel. This is facilitated without changing the current way in which guests place their room service orders. As soon as a room service order is entered into a MICROS POS terminal, the new interface will send a message to SmartButler^® advising of the new room service order together with the folio number and the room number which has placed the order.

A SmartButler^® call ticket is automatically opened for the room service order, allocating a predetermined standard time for such orders to the ticket. The usual countdown clock and runner & escalation messages will allow the hotel to ensure that each room service order is delivered on time, and to ensure that a follow-call is placed to the guest. In addition, SmartButler^® can provide graphs and statistics regarding the number of room service orders placed at particular hours of the day, the number of orders delivered on time and other useful information.

Mr Joseph Ron, JAYBEE's Managing Director, said that, although the interface has taken some time to develop, it can make a significant difference to the process and time taken to deliver room service orders. “The statistical information generated by SmartButler^® can also be of interest to management teams,” he said. He paid special tribute to the work done by representatives of MICROS-Fidelio in Israel and Germany in developing the interface, and making it available to customer hotels.