Fact Sheet and Operating Instructions

SmartButler^® Internal Calls, the complete internal management system, completes SmartButler^® 's LogBook by serving as the center of information for internal tasks, the same way SmartButler^® LogBook is the center of all guest service calls.

Features:

• A central agent receives call, routes service request to the appropriate department, and verifies that the call ends according to establishment's standards. It is also possible for two departments to communicate directly without involving the central agent at all.
• Query generator allows you to design reports with any custom cross section, sorting, and filtering. Results can be displayed as frequency graphs (histograms).
• Can be interfaced to the Fidelio Property Management System.
• All tasks can be timed, however, considering the sometimes lengthy process of internal calls, these times can be modified.
• SmartButler^® Internal Calls can communicate with hotel employees via different interfaces, including SMS messaging.
• Easy installation and setup.
• Creates stand-alone database or imports existing client base from any external source.
• Has the ability to use Oracle SQL database

Benefits:

• SmartButler^® LogBook and SmartButler^® Internal Calls in one system: SmartButler^® Internal Calls is an add on system to SmartButler^® 's LogBook so that it is possible to correlate between guest calls and internal calls.
• Allow direct communication between hotel's departments: many tasks can be coordinated directly between hotel departments and do not have to go through the Guest Service Centre agent.
• Detailed statistics allow you to anticipate service calls and take preventative measures.