SmartButler^® Proactive Guest Management (PAGM) has been added to SmartButler^® to allow the hotel to be more proactive in the management of guest satisfaction. It provides a tool for the hotel to be in touch with guests to ascertain their level of satisfaction. Any shortcomings can be rectified immediately, and prior to the guest departing the hotel. All responses are recorded to allow the hotel to analyse statistics, and learn lessons which can be improved in the future.

Features:

• Hotel can decide which guests will be contacted.
• Timing of calls to be decided by hotel.
• Hotel to decide what questions will be asked of the guest.
• All responses from guests are recorded in the system.
• Analysis of recorded information affords the opportunity to improve the experience for future guests.

Benefits:

• Allows the hotel to be proactive in contacting the guest to ascertain their level of satisfaction.
• Any problems can be put right immediately.
• Where the guest is neither satisfied nor dissatisfied, an attempt can be made to influence the guest positively.
• It presents an opportunity to sell additional hotel services.